We want our customers to enjoy secure shopping with us and have chosen to cooperate with well established providers.
In order to shop from our site you need to be 18 years of age and older.
Terms of purchase
1. Prices
2. Delivery and Shipping
3. Subscriptions
4. Payment
5. Uncollected shipments
6. Change or cancel orders
7. Defective or damaged item
8. Right of withdrawal
9. Integrity and confidentiality
10. Responsibility for use of the products
11. Cookies
Personal information
Personal data policy
1. Prices
All prices are provided in EUR/NOK/SEK and includes VAT. Shipping cost will be added in the checkout, unless otherwise stated. We reserve the right to change prices due, without prior notice.
2. Delivery and Shipping
Orders made during weekdays are normally sent out the following business day. Shipping time varies depending on chosen mode of shipping and destination of package. In general, shipping time is 2-5 days. Shipments within the Nordic Region are normally shipped via Post Nord, Bring and DHL. Packages are delivered to mailbox or regular pick up service area. The company is responsible for the package during shipping.
3. Subscriptions
We normally send your subscription monthly on the same day each month, day 1 to 28, depending on when you start your subscription.
You can choose the day for the next delivery in connection with your first subscription order. You can also choose at what interval you want the subscription. Default interval is monthly but you can choose every 15 days, every month, every other month, every three months and every four months.
The same payment method that you choose at checkout for your subscription will be used when your order information is sent to our third-party logistics for immediate delivery.
To administer your subscription, log in to your account and select "Subscriptions", or contact us.
You can change, pause a period or cancel your subscription at any time, but no later than 5 days before the next scheduled delivery.
4. Payment
We cooperate with a number of payment providers. Payments can be made using debit/credit card, payment in advance, direkt payment via bank and Klarna, available in certain geographic areas. When paying by card, your card will be charged when your order information is sent to our third-party logistics for immediate delivery. An order confirmation will be sent to your email when your order has been paid which confirms that we have received your order and payment.
5. Uncollected shipments
For any package that is not picked up/received and possibly returned, there will be an in and out-service charge, shipping costs and administrative fees for the handling of packages that are returned to the company.
6. Change or cancel orders
Any changes or cancellation of order must be initiated and completed before processing of the order. In the event the order has been processed and shipped, we, the Company, must be contacted, and administrative fees may be applied.
7. Defective or damaged item
In the event the order contains a products that is received damaged/wrong product, you need to contact the company within 30 days from receipt of order. In the event the product received is received in an unacceptable manner, the company needs to be notified within 30 days of the receipt of the product. In the event you discover any problems 30 days and later, you first need to contact the company prior to any attempts of returning a product. When returning a product, it must be returned in a manner in which it was received, along with a return notice describing the problem. A new product/replacement will be sent upon the determining of a faulty initial shipment of a product. Any discrepancy will be determined by the Allmänna reklamationsnämndens rekommendation.
8. Right of withdrawal
Any customer can exchange or return the products within 30 days of purchase (applies to any unbroken/unopened packages) or return the product/purchase within 30 days of purchasing (applies to unopened packages). The company must be contacted prior to returning a package. You need to state the reason and provide a receipt. For an exchange, the customer is responsible for the return freight. The purchaser of the order is responsible for any shipping cost and applicable administrative fees.
9. Integrity and confidentiality
When ordering products, the customer agrees to the terms and the conditions of the company as well as that the storing of personal information applicable to the purchase follows Terms & Conditions, and the law of PUL and The EU Data Protection Regulation (GDPR). Credit card information is handled according to the security regulations of and by the banks and credit institutions that handle the credit card payments. No information submitted to the Company will be sold or handed over to a third party beyond what is necessary to execute orders.
10. Responsibility for use of the products
The customer is responsible for his intake and use of products. The product should be taken at the recommended dose and should not be exceeded. The products should not be used as an alternative to a healthy and varied diet. When taking medication, a doctor should first be consulted before a diet change occurs.
11. Cookies
As a customer of ours you agree that we will send you a cookie that is saved on your computer. The cookie contains information that enables us to quickly handle the customer when they want to make a purchase. Cookie is a small text file that is stored on the user's computer when they register as a customer with us.
Personal data responsibility
When ordering, this order is applied to Broadview Life Sciences AB (org. No. 556482-6187) who is responsible for personal data
Contact information
Broadview Life Sciences AB
Klubbansväg 19
S-451 78 Fiskebäckskil, Sweden
Mail: support@polargo.com
Phone: +46 31 67 40 20
How do we collect personal information?
Broadview Life Sciences AB records and collects information about the Customer in connection with the order / purchase. This information is provided by the Customer by acting on our behalf. It is information about names and contact details that are collected.
Handling and storage of personal data
Legal basis for treatment and purpose of processing your personal data
Broadview Life Sciences AB treats your personal data legally. Personal data may be processed both by virtue of the performance of the contract to administer the customer relationship, specifically by consent or on the basis that the task is necessary to fulfill other legal obligations. When you submit personal information about yourself when placing an order, you give consent according to GDPR (2016: 679). This means that even if you withdraw your consent and the treatment that is based on the consent ceases, the personal data may still remain with us for other purposes. In essence, we treat your information to fulfill the agreement in which you are a party.
No information provided to the Company will be sold or handed over to third parties beyond what is necessary to execute orders.
Administer your order
In order to administer your order, we use the personal information provided at the time of purchase.
Customer care
We use your personal information in order to provide you with service if you contact us with questions, views or eg. complaints. We use your name and order number to identify you. We may also use all the other personal information that we collected about you to handle your question or your case, depending on what is relevant in the individual case.
Sending information
When you have shopped with us, we use your personal information to send order confirmation via mail and by using your phone number for SMS notifications and information about your order and the status of payment cards.
Marketing
Customer information is also used in marketing context. Our customer register is used for sending out newsletters with current offers and information about the business. You can easily deregister these newsletters from a link in each newsletter or via the customer account you receive from us after your first order.
Legal requirements
Finally, the processing of your personal data may also take place in order for us to be able to fulfill obligations according to laws and regulations, such as current accounting principles.
Storage times
We save your personal data as long as it is required for the purpose.
Technical and organizational protection measures
We take ongoing measures to comply with the principles of "built-in data protection and data protection as standard". We continuously evaluate the risks associated with the personal data processing that takes place and take the necessary security measures to reduce the risks.
Your rights
Necessary handling of personal data and handling with the support of consent.
Personal data processing that is necessary for us to be able to fulfill an agreement with you or for us to be able to fulfill a legal obligation is allowed without consent. However, in order for us to be able to collect and manage your personal data for any other purpose, you agree to the processing.
Withdrawal of consent
You can at any time choose to withdraw your consent by contacting us at the contact details above. If you withdraw your consent, we will delete the personal data and terminate the processing covered by the consent.
It may be that the same personal data is treated both with the support of consent and on the basis that the task is necessary or with the support of other rules. This means that even if you withdraw your consent and the treatment that is based on the consent ceases, the personal data may still remain with us for other purposes.
Right to information
According to the law, you have the right, after written application, to be notified of what information about you that is registered. The register extract is provided on request and is free of charge.
The right to control your personal data
You have the right to request that the information about you be deleted, supplemented or corrected.
Objection to direct marketing
You have the right to object to your personal data being used for direct marketing such as newsletters or information about offers. You can easily unsubscribe from our newsletters through a link in each newsletter..
